What happened: A local partner and NCA disagreed over some potentially ineligible costs relating to some distribution items.
What did we do: NCA hired a third-party monitoring company and agreed together with the partner that the results of the third-party monitoring examination would be respected by both parts. The monitoring was completed and the concluded ineligible funds of
USD 33 334 was subtracted from the last transfer to the partner. The back-donor has closed the case.
What did we learn: Sometimes partner and NCA will disagree on costs and budgets. This case showed us the importance of engaging as third-party monitoring to resolve the dispute.