Humanitarian response

Key Achievements

During 2016-2018, NCA and partners responded to humanitarian crises resulting from conflict (Niger, Nigeria, Pakistan, Palestine, South Sudan and Sudan), drought (Afghanistan and Somalia) and other natural disasters (Guatemala, Pakistan, Haiti, Sudan, Tanzania and Zambia), and disease outbreaks (cholera in South Sudan and DRC). In many of these responses NCA supported refugees, migrants or returnees (Angola, Bangladesh, Ethiopia, Guatemala, Malawi, Pakistan, Sudan, Tanzania and Zambia). Altogether, about 1,8 million people per year were supported by NCA and partners in humanitarian response.

Accountability to Affected Populations and Humanitarian Principles

Over the past three years, NCA has worked hard to ensure accountability and to uphold humanitarian principles. NCA and partners have focused on training for staff and partners in CHS (Afghanistan, Malawi, South Sudan and Sudan), and have implemented formalised complaints & response mechanisms (CRM in Afghanistan, Angola, Ethiopia, Haiti, Malawi, Mali, Pakistan, South Sudan, Sudan and Zambia) – through regular meetings with communities (DRC and Malawi, Palestine, Somalia, Sudan), kick off meetings with expressed expectations (Ethiopia, Haiti and Mali), supporting local community capacity building in preparedness and resilience (Pakistan and Palestine), and through complementary (qualitative and quantitative) monitoring mechanisms including satisfaction indicators (Angola and Ethiopia).

Two key focus areas in the past three years have been:

  • Enhancing the role of women in decision-making (DRC and Palestine), and
  • Contextualising standards (e.g. water trucking in Somalia and fuel efficiency in Angola).


Broadening the reach and effectiveness of CRM systems will be an area to focus on in coming years.

While NCA and partners strive to uphold humanitarian principles, it recognises particular challenges to impartiality (Burundi, DRC and Guatemala) and have briefly suspended specific interventions (largely distributions) in order to address the problem. Access remains a particularly difficult aspect of the principles to address (Mali, South Sudan, Pakistan).