Accountability is core to Norwegian Church Aid's values and the principles that inform our behavior in all that we do and help define our approach.

Our Accountability Framework states our commitments to rights-holders, host communities, partners and other stakeholders.

As a member of the Humanitarian Accountability Partnership (HAP), Norwegian Church Aid (NCA) commits to implementing the HAP principals of accountability. NCA was certified in compliance to the HAP Standard in Humanitarian Accountability and Quality Management in November 2011.

NCA’s Accountability framework

Our complaints handling system

What is a complaint? Who can complain? How can I complain?

Code of Conduct